Returns

 

RETURNS POLICY

We are happy to offer a return for a refund, exchange or credit note for return requests made within 7 DAYS of the order being delivered. Subject to the following requirements:

Please note - this return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law. 
  • The return request must be made within 7 DAYS of the order being delivered.
  • Items purchased on sale or using a discount code (including any sale promotional code, flash sale code or birthday code) are non-refundable. A store credit will be issued if you choose to return any sale or discount code purchases. 
  • Earrings cannot be returned or exchanged for hygiene reasons
  • The items must be returned in their original condition, tags attached and any packaging or promotional gifts also included. Please find further details on return requirements for each product below.

 

RETURNS REQUIREMENTS

  • CLOTHING should be returned unworn, unwashed and in new condition, with tags attached. Altered items cannot be returned.
  • JEWELLERY should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (i.e. cleaning cloth, jewellery box) sent as a part of the order. Earrings cannot be returned or exchanged for hygiene reasons.
  • ALL items should be returned with their original packaging and other accessories (dust bag, jewellery box etc.) received with the original order.


    RETURNS EXCLUSIONS

    • ONLY ELIGIBLE FOR A STORE CREDIT OR EXCHANGE: 
    • Items purchased on sale or using a discount code (including any sale promotional code, flash sale code or birthday code).
    • ONLY ELIGIBLE FOR RETURN IF FAULTY OR DAMAGED:
      • Pierced Jewellery

     

    RETURNS PROCEDURE    

    Please ensure your return is valid, by reviewing our return policy above, before proceeding.

    1. Contact The Pared Store customer service within 7 DAYS of receiving your order. Please specify your name, order number, item/s to be returned, and reason for return (please check that your order is eligible - via our 'Returns Policy'). 
    2. Once you have emailed and if eligible, you will receive a Return Authorisation Number (RA number) and return instructions. All returns must have a valid RA number. Items received that do not have a valid RA number may be returned to the customer.
    3. Parcels must be sent with a tracking number that needs to be provided to The Pared Store once sent. Parcels must be posted back within 7 DAYS of receiving an RA number for their return to be successfully processed.

      Please note: return shipping costs are not covered by The Pared Store, and will not be included in your refund.
    4. The Pared Store will review the return and if eligible (meets the return policy per category requirements below), your refund or exchange will be processed

      Please allow up to 2 business days for refunds to be processed, once processed it may take an additional 3-5 business days for a refund to hit your account pending your payment method / financial institution.


    The Pared Store reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

    *Exclusions do apply, please review our Returns Policy.

     

    EXCHANGES

    • Exchanges are subject to item availability. We cannot guarantee item availability, but will make all reasonable attempts to secure the exchange item.
    • The customer is responsible for shipping costs back to The Pared Store, but will not be required to cover shipping costs of the new full priced item (Please note if a discount code was applied or the item was on sale a small shipping and handling fee will be charged and the replacement will be sent once dispatched).

     

    FAULTY/DAMAGED ITEMS

    • For all faulty or damaged items, The Pared Store offers repairs, replacement or full refund (including shipping costs).
    • Items damaged as a result of normal wear and tear or incorrect use/abuse, are not considered to be faulty or damaged.

     

    TERMS 

    • Refunds will be processed via original payment method only (unless store credit is requested) and all refunds are processed in the original currency of the order ($AUD). Any conversion loss will not be covered within the refund process. 
    • Store credit for returns/exchanges will be valid for 3 years from date of return.
    • The Pared Store does not refund any initial shipping charges or additional charges, including customs, duties or sales taxes (these are not included in our prices). 
    • We will not process refunds for returns that are lost or damaged via return delivery to The Pared Store

     

    If you have any questions, please contact the team at hello@theparedstore.com.au